The Trouble With Transformation: Unintended Human Consequences of Progress in the Digital Age

It had to be there—listening to the buzzing discord of a 56k modem firing up in my teenage bedroom, what it took to send exactly one Juno email—that the true potential of the internet first dawned on me.

Before Facebook and Web 2.0, before the dotcom bubble and subsequent crash, before The Cluetrain Manifesto where hyperlinks subvert hierarchy, it was just me: a lonely, anxious teenager trying desperately to reach out and connect with others like me.

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Forbes | Beyond Tweets: Digital Lessons From Presidential Campaigns

In mid-October, not long after Donald Trump drew attention for his 3 a.m. tweets, I received an email from Hillary Clinton’s campaign inviting me to help canvass voters in Iowa, a short drive from my home in Chicago. The message noted that “1,500 of Hillary’s best supporters” had headed to neighboring states the weekend before, and now they wanted me to do the same.

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